酒店专业术语（3）
来源和提供：专业垂直酒店搜索引起 罗盘公司 （www.luopan.com）
Commissions
Money sent to bona-fide travel agents as payment for sending guest to a hotel.It is based on a percentage of the room rate(usually 10%),excluding service charge and prevailing government taxes.
Complimentary
Rooms given free for business promotion purposes(e.g. familiarization groups and travel agents);These free of charge rooms must be authorized by general manager/resident manager/director of marketing
Confidential stay
Guest requesting for his stay to be “unlisted”or “not registered”
Confirmation
A written agreement from hotel to a futrue guest,showing details of the reserved accommodation
Connecting
Adjacent rooms that are serviced by connecting door
Contracted rates
Specially negotiated room or meal rates or package rates between a company(usually travel agents or airlines)and the hotel for a specific duration.These rates are often confidential
Convention / Associations
Meeting group of 10 rooms or more booked by a corporation but not for incentive purposes
Corporate rate
Rate set by the hotel for all guests whose bookings are made by a company which is listed on the hotel coporate account list
Credit card
The card a guest may use to charge hotel services to ,i.e.American express,Dinner’s club,visa,master,etc.
Credit refund
A refund of cash deposit,which was obtained from guest upon check-in,guest is to acknowledge receipt of the credit balance on the system generated paid-out voucher.Refunds of all other credit balances e.g. prepayment/deposit paid by tracel agents/companies should only be issued by the accounting department.